Resolved -
Incident is resolved. There are no further delays with Automations, the Wisely/Engage Dashboard, or the Guest Data Platform.
Nov 18, 18:22 EST
Monitoring -
A fix has been implemented and we are monitoring the results. Delayed Automations and Guest Data Platform events are catching up and should be fully resolved.
Nov 18, 18:07 EST
Update -
We are continuing to work on the fix. We are projecting the fix to be live within the next hour.
Nov 18, 17:40 EST
Identified -
Engineering has identified the issue with delayed Automations and Guest Data Platform events and are working to remediate. We will provide further updates as able.
Nov 18, 16:30 EST
Update -
Engineering has identified the issue and are working to remediate. We will provide further updates as able.
Nov 18, 16:28 EST
Investigating -
Our Guest Data Platform and CRM latency and performance are degraded. Automations may be delayed, as well as GDP events on the Guest Timeline tool. Engineering has identified the issue and are working to remediate. We will provide further updates as able.
Nov 18, 16:11 EST