All Systems Operational
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Ongoing maintenance note: Engage has weekly maintenance windows on Tuesdays, beginning at 05:00 ending at 06:00 ET.
Marketing
Operational
Campaigns
Operational
Automations
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Operational
Email Sending
Operational
Host
Operational
Wisely Host iPad App (iOS)
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Operational
Web Reservations
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Operational
Wisely Dashboard (Web)
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Operational
Wisely API
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Operational
SMS Partner (Twilio)
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Operational
Wisely Support Email
Operational
Wisely Data Science
Operational
Wisely Billing
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Operational
GEO (Wisely) Tableau-Snowflake Database
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Operational
Guest Data Platform (GDP)
Operational
Google Partner API
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Engage Platform Maintenance (Part 2) May 20, 2025 00:30-10:30 EDT
We will be performing the second of our planned maintenance upgrades to enhance database performance and resiliency:
First maintenance window: Tuesday 5/13 12:30AM - 10:30AM ET (Complete)
Second maintenance window: Tuesday 5/20 12:30AM - 10:30AM ET
During this window, some Guest Data Profile event data—including orders, rewards, and related activities—will be delayed. As a result, marketing automations and computed properties dependent on these events will not trigger until the upgrades are complete and data processing resumes. Email campaigns will send as scheduled but analytics reporting may be delayed. Host product operation will not be affected.
Posted on May 13, 2025 - 13:17 EDT
First maintenance window: Tuesday 5/13 12:30AM - 10:30AM ET (Complete)
Second maintenance window: Tuesday 5/20 12:30AM - 10:30AM ET
During this window, some Guest Data Profile event data—including orders, rewards, and related activities—will be delayed. As a result, marketing automations and computed properties dependent on these events will not trigger until the upgrades are complete and data processing resumes. Email campaigns will send as scheduled but analytics reporting may be delayed. Host product operation will not be affected.
Posted on May 13, 2025 - 13:17 EDT