The interruption in service has been fully resolved. Our Engineers have confirmed a full resolution after actively monitoring all systems.
Thank you for your patience while we corrected this issue.
Posted Sep 11, 2025 - 15:18 EDT
Monitoring
The interruption in service has been resolved. Our Engineers are actively monitoring all systems and we will provide one final notice to confirm service for all Wisely users has been fully restored.
As a result of this issue some old POS ticket data will be ingested which may update table statuses in an unexpected way. These statuses will be corrected once new data for individual tables is received via POS or Host app updates.
Posted Sep 11, 2025 - 14:53 EDT
Identified
We are currently investigating an issue which may lead to inaccurate table status updates in the Host application. We will provide further updates as they become available.
Posted Sep 11, 2025 - 14:19 EDT
This incident affected: Host (Wisely Host iPad App (iOS)) and Wisely Dashboard (Web), Wisely API.