Retroactive: Amazon Web Services incident

Incident Report for Olo Engage

Resolved

On Monday, October 20th, 2025, Olo Engage experienced a partial disruption to services, starting at 06:47 UTC. This generally affected all of Olo Engage. The impacts were widespread but the system has since recovered starting around 10:39 UTC.

Posted Oct 20, 2025 - 09:50 EDT

This incident affected: Host (Wisely Host iPad App (iOS), Web Reservations), Marketing (Campaigns, Automations, Email Sending), and Wisely Dashboard (Web), Wisely API, SMS Partner (Twilio), Wisely Support Email, Wisely Data Science, Wisely Billing, GEO (Wisely) Tableau-Snowflake Database, Guest Data Platform (GDP), Google Partner API.